Privacy Policy

Reliant Driving Instructors ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information about you when you use our website or book our driving instruction services.

We are based in Edinburgh and operate across the UK. If you have any questions about this policy, please contact us at [email protected] or call 0800 994 9090.

We may collect and process the following personal data:

- Contact information — your name, email address, and phone number when you submit a booking enquiry or contact us directly. - Driving information — your provisional licence details, driving experience, and any relevant medical information you choose to share. - Usage data — information about how you use our website, including pages visited and time spent, collected via cookies and analytics tools. - Communications — records of any correspondence between you and us, including emails and phone call notes.

We do not collect payment card details directly. Any payments processed are handled securely through our payment provider.

We use your personal data for the following purposes:

- To respond to your booking enquiries and arrange driving lessons or courses. - To communicate with you about your lessons, progress, and scheduling. - To send you relevant updates or information about our services (you may opt out at any time). - To comply with our legal obligations, including safeguarding requirements. - To improve our website and services based on usage patterns.

We will never sell your personal data to third parties.

We process your personal data on the following legal bases under UK GDPR:

- Contract performance — processing is necessary to provide the driving instruction services you have requested. - Legitimate interests — to manage our business, respond to enquiries, and improve our services. - Legal obligation — where we are required to process data to comply with applicable law. - Consent — where you have given us explicit consent, such as for marketing communications.

We do not share your personal data with third parties except in the following circumstances:

- Service providers — we may share data with trusted third-party providers who assist us in operating our website or delivering our services (e.g. email platforms, payment processors). These providers are contractually required to keep your data secure and use it only for the purposes we specify. - Legal requirements — we may disclose your data if required to do so by law or in response to valid requests from public authorities. - Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Booking and lesson records are typically retained for up to 3 years after your last lesson. Marketing preferences are retained until you withdraw consent. You may request deletion of your data at any time (see Your Rights below).

Under UK GDPR, you have the following rights regarding your personal data:

- Right of access — you may request a copy of the personal data we hold about you. - Right to rectification — you may ask us to correct inaccurate or incomplete data. - Right to erasure — you may request that we delete your personal data in certain circumstances. - Right to restrict processing — you may ask us to limit how we use your data. - Right to data portability — you may request your data in a structured, machine-readable format. - Right to object — you may object to processing based on legitimate interests or for direct marketing. - Right to withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

Our website uses cookies to improve your browsing experience and analyse site traffic. Cookies are small text files stored on your device.

We use the following types of cookies:

- Essential cookies — necessary for the website to function correctly. - Analytics cookies — help us understand how visitors use our site so we can improve it.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include secure data storage, restricted access controls, and regular security reviews.

While we take every reasonable precaution, no method of transmission over the internet is completely secure. If you have concerns about the security of your data, please contact us immediately.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal data.

We may update this Privacy Policy from time to time. The current version will always be available on our website, along with the date it was last updated. We encourage you to review this policy periodically.

If you have any questions, concerns, or complaints about how we handle your personal data, please contact us:

Email: [email protected] Phone: 0800 994 9090 Based in Edinburgh, covering the UK

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.